Does homi69 sell my personal data to third parties?

Absolutely not. homi69 has never and will never sell, rent, or trade members' personal data to any third party for marketing or any other purpose. Your data is only shared in the situations outlined in this policy — such as with payment processors to complete transactions, or with authorities when required by law.

How do I request the deletion of my personal data?

You can reach the homi69 support team via live chat 24/7 or by emailing support@homi69.net with your data deletion request. We will process your request within 14 business days. Please note that some data may need to be retained for a specified period to fulfil legal obligations.

Is my bank card information safe at homi69?

The security of your financial information is our highest priority. homi69 uses 256-bit SSL encryption for all transactions. We do not store credit or debit card information directly — transactions are processed through certified payment gateways. For deposits and withdrawals via FPX or DuitNow, you are connected directly to your bank's secure interface.

Why does homi69 need my KYC documents?

KYC (Know Your Customer) verification is an industry-standard procedure required to verify member identity, prevent identity fraud, comply with anti-money laundering (AML) laws, and ensure the platform is not misused. Uploaded documents are stored in an encrypted environment and can only be accessed by specifically authorised staff.

Can I control the cookies used by homi69?

Yes. You can manage and delete cookies through your web browser settings. However, essential cookies required for core platform functions such as login authentication cannot be disabled without affecting your user experience. We recommend referring to the cookie management guide for your browser (Chrome, Firefox, Safari, etc.) for detailed steps.

What happens to my data if I close my homi69 account?

When you close your account, homi69 will retain certain data as required by law — specifically transaction records for 7 years and KYC documents for 5 years after closure. These are unavoidable obligations under Malaysian law. Other data not required for legal compliance will be deleted or anonymised within 90 days of account closure.

homi69 | Privacy Policy and Personal Data Protection

Contents

1. Introduction
2. Data We Collect
3. How We Use Your Data
4. Data Sharing
5. Data Security
6. Use of Cookies
7. Your Rights
8. Data Retention
9. Third-Party Links
10. Policy Changes
11. Contact Us

Updated: 1 January 2026

Quick Summary: homi69 collects data that is strictly necessary to operate the platform, process payments, and ensure the security of your account. We do not sell or rent your data to anyone. You may request access to or deletion of your data at any time.

1 Introduction

Welcome to the homi69 Privacy Policy. This document explains how homi69 ("we", "Platform") collects, uses, stores, and protects your personal information when you use the homi69.net website, the homi69 mobile app, and all related services.

We understand how important privacy is to users in Malaysia. In today's digital environment, trust is built through transparency — which is why we take the time to clearly explain every aspect of how your data is handled, rather than hiding behind difficult legal language.

By registering or using the homi69 platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

2 Personal Data We Collect

Homi69 only collects data that is genuinely necessary to deliver a safe, efficient, and responsible service. Below are the categories of data we collect:

2.1 Data You Provide Directly

Registration Information: Full name, date of birth, mobile number, email address, and username.
KYC Documents: A copy of your ID (MyKad/passport), an identity verification selfie, and bank statements for verification purposes.
Payment Information: Bank account number, account holder name, e-wallet phone number (TnG, Boost, ShopeePay, DuitNow). We do not store credit or debit card information directly.
Support Communication: Any messages, screenshots, or information you share when contacting the homi69 support team.

2.2 Data Collected Automatically

Technical Data: IP address, device type, operating system, web browser, and screen resolution.
Activity Data: Game logs, betting records, deposit and withdrawal transaction history, and session timestamps.
Location Data: General location based on IP address for regional verification and fraud prevention purposes.
Cookie Data: Session information, user preferences, and analytics data related to platform usage.

Data Minimisation Principle: homi69 only collects data directly relevant to the provision of our services. We periodically review our data requirements and delete information that is no longer needed.

3 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. Below is a summary table of data usage:

Data Type	Purpose of Use	Legal Basis
Registration information	Creating and managing member accounts	Contract performance
KYC Documents	Identity verification, fraud prevention & AML	Legal obligation
Payment information	Processing deposits & withdrawals	Contract performance
Gaming activity data	Service provision, fraud detection, responsible gaming	Legitimate interest
Technical data	Platform security, unauthorised access detection	Legitimate interest
Email & phone	Transaction notifications, account updates, customer support	Contract performance

Beyond the purposes stated above, we may use your data in aggregated and anonymised form for internal analysis to improve the overall user experience.

4 Data Sharing With Third Parties

Homi69 does not sell, rent, or trade your personal data. However, there are limited situations in which we need to share data with certain parties:

4.1 Payment Processors

To facilitate smooth deposit and withdrawal transactions, we share the necessary payment information with payment service providers such as the FPX gateway, DuitNow providers, and e-wallet operators. This sharing is kept to the minimum strictly required to complete each transaction.

4.2 Platform Service Providers

Companies providing Live Casino, slots, and fish shooting games may receive the session data required to operate those games. All such providers are bound by strict data confidentiality agreements.

4.3 Law Enforcement Authorities

Homi69 will disclose personal data to authorities only when required by applicable law, court order, or a legitimate request from a law enforcement agency. We will notify you of any such disclosure where permitted to do so.

Reminder: homi69 will never ask you to share your password or financial information via email or social media. Please be vigilant against any party claiming to represent homi69 and requesting your sensitive information.

5 Data Security Measures

Protecting your data is a responsibility we take very seriously. homi69 implements multiple layers of technical and organisational security to prevent unauthorised access, disclosure, or modification of data.

Encryption in Transit: All communications between your device and homi69's servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
Storage Encryption: Sensitive data such as passwords and KYC documents are stored in encrypted format using industry-standard encryption algorithms.
Access Control: Only specifically authorised homi69 staff may access member personal data, and every access is recorded in an audit log.
24/7 Monitoring: Automated monitoring systems are always active to detect any suspicious activity or intrusion attempts.
Penetration Testing: homi69 conducts regular security testing by independent experts to identify and patch any vulnerabilities.
Two-Factor Authentication: Additional security layers are available to protect your account from unauthorised access.

6 Cookie & Tracking Technology Usage

Homi69 uses cookies and similar technologies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device.

Types of Cookies We Use

Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
Functional Cookies: Saves your preferences such as language, theme, and display settings for a consistent experience.
Analytics Cookies: Helps us understand how users interact with the platform so we can make meaningful improvements.
Security Cookies: Used to detect suspicious activity and protect your account from fraud.

You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.

7 Your Rights Regarding Personal Data

As a homi69 member and user in Malaysia, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you, including how it is being used.

Right to Rectification

If any of your data is inaccurate or outdated, you have the right to request an immediate correction.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention obligations.

Right to Object

You have the right to object to the processing of your data for certain purposes, particularly direct marketing.

Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another platform.

Right to Restrict Processing

You may request that we restrict the processing of your data under certain circumstances during a complaint investigation.

To exercise any of the above rights, contact the homi69 support team via 24/7 live chat on our platform. We will process your request within 14 business days.

8 Data Retention Period

Homi69 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law.

Active Account Data: Retained for the duration of your active account and for 5 years after account closure for AML compliance purposes.
Transaction Records: Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
KYC Documents: Retained for the duration of the active account and 5 years after account closure.
Support Communication Log: Retained for 2 years from the date of last interaction.
Analytics Data: Deleted or anonymised after 24 months.

Once the retention period expires, data will be securely deleted or permanently anonymised so it can no longer be linked to any individual.

9 Links to Third-Party Sites

The homi69 platform may contain links or integrations with third-party services such as game providers and payment processors. This Privacy Policy applies solely to the homi69 platform itself.

We encourage you to read the privacy policy of any third party you access through our platform. homi69 is not responsible for the privacy practices or content of those third-party sites.

10 Changes To This Privacy Policy

Homi69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technology requirements, or updated legal compliance obligations.

When material changes are made to this policy, we will notify you via a prominent notice on the platform or by email to your registered address. The "Updated" date at the top of this document will always reflect the latest version.

We encourage you to review this page periodically. Your continued use of the homi69 platform after any changes to this Privacy Policy are made will be considered your acceptance of those changes.

11 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, the homi69 privacy team is ready to assist.

Live Chat: Available 24/7 directly on the homi69 platform — the fastest way to get a response.
Privacy Email: [email protected] — for written enquiries that require official documentation.
Response Time: We aim to respond to all privacy enquiries within 3 business days.

Our Commitment: Every privacy complaint or enquiry will be investigated seriously, and you will receive a meaningful response — not just an automated reply.

Homi69 Privacy Policy — Malaysian Member Personal Data Protection

Homi69's Commitment to Your Privacy